Virgin Atlantic & Air Passenger Duty – Chaos ahead

I’m booked on a long haul flight with Virgin Atlatic on 01 Feb – the day Gordon Brown’s increased Air Passenger Duty (APD) takes effect. My flight was booked back in October, long before the announcement on the 6th December. Watching how the airlines handle this is interesting…

+ the low cost airlines, as expected, are collecting the fee

+ British Airways, unexpectedly, has decided to absorb the fee for those that had paid before the announcement – nice one BA!

+ Virgin Atlantic… have decided to collect the money, but haven’t decided how… quite frustrating for me… only 9 days to go and they still don’t know. I really don’t fancy having to queue up at the airport while the chaos unfolds on the 1st February.

Here’s what Virgin’s “Customer Service” people had to say…

Thank you for your email. Please accept my apologies for the delayed response.

Virgin Atlantic will be collecting the Air Passenger Duty tax from passengers but is still reviewing how best to claim the tax.

Information will be made available on our website as soon as possible.

www.virgin-atlantic.com

In the mean time, I would like to thank you for your patience.

Thank you for contacting Virgin Atlantic Airways.

Kind Regards,

Rashi Nanda
Contact Centre Customer Services Team

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